We believe that the quality of the training is usually determined by the quallity of the trainer - Our programmes are personally led by Sarah Crayford Brown, a practicing workplace mediator since 2007. Sarah has extensive experience including: 

• As an internal mediator and as an external independent mediator; 
• Awarded Independent Mediator of the Year 2014 and Mediator Champion of the Year 2015 in the National Mediation Awards;
• Author - contributed a chapter on using mediation to resolve workplace bullying in The Handbook of Dealing with Workplace Bullying (2015). 

Sarah is widely experienced including:

• Working with the pubic, private and charity sectors;
• Setting up a mediation service;
• Mediating group mediaton and 2 party mediations;
• Delivering over 20 mediation training programmes; 
• Previous experience as a senior manager;
• Is trained as a workplace investigator; and
• Is also trained and practices as a skilled conflict coach.

To learn most effectively during the practical aspect of the 6 day programme, we believe that the ratio of delegate to trainer is key so for groups of 8 or more delegates, Sarah works with another skilled and practicing workplace mediator.

We offer support personal to delegates in the period after the programme - whether this is help in understanding the written assessment or in how to put the new skills into practice.