Much more than just Training

We offer a bespoke training service on all conflict related issues and will work with you to make the training relevant to your particular company's needs. Some suggestions for training sessions include:

Why use Mediation in the Workplace?

All of the training is designed and delivered by Sarah Crayford Brown, drawing on her experience as a practicing workplace mediator for 10 years; as a lawyer for 21 years;  as a manager for 18 years; and as a trainer with 20 years experience. See what the clients say.

Nationally Recognised Qualifications in Mediation

These are available as in-house or public programmes. Both programmes have been designed to provide delegates with a prcatical programme that ensures that they leave with the skills and confidence to go and make immediate use of mediation in their teams and wider organisations. Mediation in the Workplace Ltd is proud to be a recognised centre with OCN London for the delivery of the national mediation qualifications.

Testimonial from a delegate

'Personally, I feel very privileged to have taken part in your first virtual programme, it felt more like personal coaching than being on a course - I looked forward to every session.  Thank you for being so considerate about some of my challenges and arranging the timings around me.  I felt I gained so much from the videos and particularly the role plays which really embedded into me the process and questioning techniques and introducing this early into the programme was really helpful. I also found your approach very reassuring and supportive and whilst I am sure all of us learnt in a different way you were able to meet all our needs.' 

Jane Chilman Delegtae April 2020

Other conflict training available including:

An Introduction to Mediation

Equip your managers with the confidence to use mediation skills in their teams - also available as a 1 day workshop or as an in-house programme with or without accrediation.

Positive people skills for managers

The importance of good people skills for managers have long been recognised as research shows that over 40% of staff leave their jobs due to bad management.

Entrenched Conflict  - advanced skills

Equip your managers with the skills to help team members who get into entrenched conflict and the tools to prevent disputes with others becoming entrenched.


Conflict Costs!  - what you can do

Ensure your managers understand the real cost of unresolved conflicts and what to do about them.



More details

Introduction to mediation.pdf
Adobe Acrobat document [610.4 KB]
Conflict Costs - Workshop.pdf
Adobe Acrobat document [610.8 KB]
Positive People Skills- One Day Workshop[...]
Adobe Acrobat document [610.1 KB]
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Call or email Sarah

Online Mediation Training

Qualify as a mediator now

New programme dates

6 day programmes

1st/2nd/3rd & 8th/9th/10th

August 2023

UEL Stratford London


21st/22nd/23rd & 28th/29th/30th November 2023

Heywood House, Westbury, Wiltshire


2 day programmes

1st & 2nd August 2023

UEL Stratford London


21st & 22nd November 2023

Heywood House Westbury Wiltshire


Full & Introductory Programmes

£750 (Introductory)  & £1,595 (Full)  

Conflict Coaching

Watch a Mediation Unfold...

Working with The University of East London Sarah produced a film that demonstrates what happens in mediation. Click the picture below to view the film.




Awarding Body 


"The delivery and the assessment of the course were exemplary.”


Feedback from OCN London - Quality Review







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