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 'I cannot thank you enough for the training you delivered. It has changed my thinking so much and I thoroughly enjoyed it.' 

Wendy Haines - People and OD Advisor - NHS England

The programme covers a full mix of teaching, partner work, group discussion and practical exercises to fully explore mediation and cement your learning.  You will also have the opportunity to take part in at least 2 mediations during the programme.  The outline below highlights the key areas that are covered during the programme but is not limited to these.  The theory and practical discussions are all supported with anonymized examples from the tutors’ own mediation experience.  We believe that you learn greatly from being a party ‘receiving’ mediation so all delegates will also have this opportunity during the programme.

Day 1

• Introductions and an induction to the qualification and the programme
• Conflict – understanding the theory and the psychology
• Mediation – understanding the process and watch a mediation demonstrated by the tutor and actors
• Exploring the key skills required to mediate
• Examining how mediation fits with other forms of conflict resolution
• Exploring the pros and cons of mediation?
• How to help individuals and organisations to understand and use mediation

Day 2

• Mediation – exploring the different types of mediation available
• The mediator’s role and a useful structure for mediation
• Co-mediation

• Prejudice - managing yourself and others during mediation

• Practical – Assessed mediation as co-mediators
• Managing concerns and challenges
• Exploring what a good outcome to mediation might be

• The written portfolio – managing concerns and discussing expectations
• What next and how to make the best use of your new skills

This programme is designed as an introduction to mediation; if you want to further develop your skills we recommend that you consider the 6 day programme – Mediation Theory and Practice – which provides delegates with the opportunity to deepen their understanding of conflict and the different types of mediation.  It also focusses on helping delegates to develop their skills and techniques as solo mediators.