'Please can I extend my sincere and warmest thanks for the tremendous support and guidance you offered throughout the day. Your clarity and warmth were a perfect combination to ensure I felt safe to articulate my position and yet feel strong and calm to hear what X wanted to say. I feel really privileged to have had this opportunity to explore the misunderstandings and start to build something good and (I hope) enduring. I would recommend this approach of mediation for any of my colleagues as a healthy way to resolve issues because it's such a winning experience for everyone.’  Mediation client