Creative Conflict Resolution Workshops

Upskill your staff to manage quickly and collaboratively the challenges arising from Covid-19 workplace issues

New workshop -  online delivery available -  Actors used to enhance the learning

The ability to help others to resolve and move on from a dispute is a key skill for HR professionals and managers in all modern workplaces.  So much time and resource is wasted on conflicts that are based on people's  misunderstandings or misperceptions and are allowed to fester and grow.  The Covid -19 pandemic is creating new areas of conflict that need creative and flexible responses. This training helps delegates to understand how to act quickly when a dispute occurs and what to do to help the parties involved to recognize how the conflict developed and to take ownership for finding a way forward upon which they can all agree.

Who is it for?

This training is for HR professionals, managers and others who want to develop their skills and confidence to resolve disputes within their teams or organizations quickly and effectively as and when they arise.



What does it cover?

  • What happens when we are in conflict
  • Why a facilitator can make a real difference
  • How to facilitate a conversation
  • Practice at facilitating a conversation

Why attend?

  • Come away with the confidence to put your new skills into immediate practice
  • Realistic scenarios using professional actors 
  • Essential and immediately usable skills


Delivered virtually or in-house over 1 day 

Virtual delivery to 10 delegates to allow for individual practice -  the training can also be delivered over 2 days and the content will be bespoke to your particular organization's needs.

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More details about the workshop



To provide proactive organisations with an interactive workshop for HR professionals, managers and leaders to assist them in addressing the challenges and weaknesses in the current approaches to addressing conflict, as outlined in recent research.



To explore creative conflict resolutions options through immersive learning and the use of mediation skills.



  1. To achieve a mindset change so that creative conflict options, rather than formal routes, become the starting place when issues arise within the workplace;
  2.  To equip the delegates with the skills, techniques, language and confidence to resolve conflicts creatively; and
  3. To engage in practical, experiential training using professional actors.








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    07932 150453  /  01249 446906

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Online Mediation Training

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New programme dates

6 day programmes

1st/2nd/3rd & 8th/9th/10th

August 2023

UEL Stratford London


21st/22nd/23rd & 28th/29th/30th November 2023

Heywood House, Westbury, Wiltshire


2 day programmes

1st & 2nd August 2023

UEL Stratford London


21st & 22nd November 2023

Heywood House Westbury Wiltshire


Full & Introductory Programmes

£750 (Introductory)  & £1,595 (Full)  

Conflict Coaching

Watch a Mediation Unfold...

Working with The University of East London Sarah produced a film that demonstrates what happens in mediation. Click the picture below to view the film.




Awarding Body 


"The delivery and the assessment of the course were exemplary.”


Feedback from OCN London - Quality Review







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