What is mediation?
Mediation is a voluntary, confidential and informal process in which an independent third party helps those in dispute to find a mutually acceptable solution to a conflict and can be used at any stage of a disagreement or dispute. It is proven as an effective process way of resolving workplace issues in a timely and cost effective way.
How long does mediation take?
The majority of 2 party mediations are completed within a single working day.
Do I have to mediate?
No. The process is entirely voluntary. The success of mediation lies partly in the fact that it is voluntary - the parties enter the process as willing participants with a common goal of wanting to sort out their differences.
Why should I consider mediation?
Mediation offers a safe, effective and confidential process for participants to find their own solutions with the support of an independent mediator - by exploring the issues, feelings and concerns of all the participants; by providing the parties with an opportunity to express these to the other party in a safe and non-threatening way; and by exploring the potential options before agreeing on a solution which meets both parties needs.
What happens in Mediation?
There are distinct phases in mediation:
What is the role of the mediator?
The role of a professional mediator is to act as an impartial third party who helps two or more people in dispute work together to reach an agreement. Although the mediator is in charge of the process any agreement comes from those in dispute and not from the mediator.
Is it a confidential process?
Yes. Anything said during the mediation is confidentail to the parties and can only be disclosed if both parties agree.
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'10 out of 10! Thank you both for a really thought provoking and energising course. It was great to learn from you and meet like-minded folk.' Louise Carver - Mediation Training Programme Delegate
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Quality Engagement Report October 2017