The ability to help others to resolve and move on from a dispute is a key skill for HR professionals and managers in all modern workplaces. So much time and resource is wasted on conflicts that are based on people's misunderstandings or misperceptions and are allowed to fester and grow. This training helps delegates to understand how to act quickly when a dispute occurs and what to do to help the parties involved to recognize how the conflict developed and to take ownership for finding a way forward upon which they can all agree.
This training is for HR professionals, managers and others who want to develop their skills and confidence to resolve disputes within their teams or organizations quickly and effectively as and when they arise.
*based on 12 delegates - cost may vary with fewer delgates. The training can alsobe delivered over 2 days and designed bespoke to your particular organization's needs.
Please give us a call to see if we can help or email Sarah firstname.lastname@example.org
7th/8th; 14th/15th & 21st/22nd June 2018
6th/7th/8th & 13th/14th/15th November 2018
'10 out of 10! Thank you both for a really thought provoking and energising course. It was great to learn from you and meet like-minded folk.' Louise Carver - Mediation Training Programme Delegate
"The delivery and the assessment of the course were exemplary.”
Recent feedback from latest OCN London -
Quality Engagement Report October 2017